Privacy Policy for TruckersHub Discord Bot

1. What Data We Collect

• User IDs – Your unique Discord user ID to identify and associate your account.
• Message Content – In certain support ticket systems or logging features (only where required and if permission is granted).
• Server and Channel IDs – To keep track of configurations per server.
• Steam IDs or Gaming Data – If linked via TruckersHub for gameplay features.
• Support Ticket Content – Messages exchanged within support ticket channels.
• Command Usage – We may log command usage anonymously for analytics and abuse prevention.

2. How We Use the Data

The data collected is used to:

• Provide core bot functionality like support ticketing and gaming stats.
• Respond to and manage support tickets between users and staff teams.
• Allow communication across Discord servers (cross-server ticket replies).
• Improve and monitor bot performance, prevent abuse, and provide feature enhancements.

We do not sell, share, or distribute your personal information to third parties.

3. Data Storage and Security

• All data is securely stored in encrypted databases or environments.
• We take reasonable precautions to protect your information from unauthorized access or disclosure.
• Only authorized developers and support staff have access to sensitive data.

4. Third-Party Services

TruckersHub may integrate with third-party services (e.g., Steam) to fetch user stats. These services have their own privacy policies, and we do not share your personal information with them beyond what's needed for functionality.

5. Your Rights and Choices

• You can request the deletion of your data by contacting us.
• You may opt-out of certain features that require message access (e.g., ticket replies).
• Leaving a server where the bot is installed will disassociate your data from that server.

6. Children’s Privacy

TruckersHub is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

7. Contact Us

If you have questions about this Privacy Policy or wish to request data removal, please contact us via our support Discord server:
👉 Join Our Support Server

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, and your continued use of TruckersHub constitutes your acceptance of the updated policy.